Returns & Exchanges
At Hand Therapy by Crabtree & Evelyn, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns on unused and unopened products within 30 days of delivery.
Initiate Your Return
Log in to your account and visit the 'Order History' section to request a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the items in their original packaging, ensuring they are well-protected, and include a copy of your packing slip or RMA confirmation.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing